Job Details

Bedard Pharmacy & Medical Supplies is hiring a Customer Service Representative (CSR) for our Medical Supplies location in Auburn.  This is a full-time position Monday thru Friday with varying hours from 8:00 a.m. to 6:00 p.m., and rotating Saturdays 9:00 a.m. to 1:00 p.m.  When scheduled to work a Saturday, time off will be given during the week.

Job Summary

The Customer Service Representative:

· Learns the products and services offered by Bedard, the computer systems used, and the guidelines and regulations required by federal, state, and accrediting organizations.

· Handles initial customer contact in person, over the telephone, or via the web. The initial customer contact may be with the client, a caregiver, a referral source, or a commercial account.

· Receives, qualifies, and processes all customer medical equipment and supplies orders in a timely, efficient, accurate, and courteous manner.

· Maintains and creates patient files.

· Investigates and responds to customer inquiries regarding shipments, products, deliveries, and complaints.

Qualifications

· High School Diploma or equivalent required

· General office skills (computer, typing, fax, filing, and multiple phone line)

· Proficient in or ability to learn Word, Excel, Outlook, Teams, DocuTrack, DocuSign, and QS1

· Ability to work well in high-volume, fast-paced environment

· Ability to adapt to changes in environment and/or workflow

· Ability to multitask while maintaining accuracy and great attention to detail

· Ability to make independent decisions

· Ability to develop and maintain professional, service-oriented working relationships with customers, facility staff, and co-workers

· Strong communication skills (writing, speaking, and listening), and good command of written and verbal English

· Neat personal appearance with pleasing manner

· Clerical or customer service experience preferred

· Medicare/Medicaid and commercial insurance billing, bookkeeping, or medical office experience preferred

Physical Requirements

· Sitting, standing, and/or walking for sustained periods of time, raising objects from a lower to a higher position and/or moving objects horizontally

· Frequent/continuous reaching, grasping, lifting, and carrying up to 20 lbs. below waist level and at or above shoulder level

· Repetitive walking, bending, kneeling, and reaching

Company Overview

Bedard Pharmacy & Medical Supplies is a family-run, community business with three major divisions: Bedard Pharmacy, Bedard Medical Equipment & Supplies, and Bedard Senior Care Pharmacy.  All three divisions share a commitment to providing quality health care solutions.

Bedard Medical Supplies carries a wide variety of medical equipment and supplies, including hospital beds, bathroom safety aides, compression stockings, breast prosthesis products, aides of daily living, and more.

If you're looking for an excellent career opportunity, consider joining the Bedard family.  We provide a great work environment, competitive salaries, and exceptional benefits.

Compensation & Benefits

· Competitive Pay

· Health Insurance

· Dental Insurance

· Short-term and Long-term Disability Insurance

· Accident and Critical Illness Insurance

· Life Insurance

· Pet Insurance

· 401(k) with Company Match

· 2 Weeks Paid Vacation

· 6 Paid Personal Days

· 6 Paid Holidays

· Free On-site Gym Membership

Bedard Pharmacy & Medical Supplies is an Equal Opportunity Employer

Job Details

Bedard Pharmacy & Medical Supplies is hiring a Pharmacy Technician for our long-term care pharmacy in Auburn.  This is a full-time position with a varying schedule of four 10-hour shifts Monday thru Friday from 8:00 a.m. to 7:00 p.m., and a weekend rotation of Saturday and Sunday, 8:30 a.m. to 1:30 p.m.  When scheduled to work a weekend, time off will be given during the week.

Job Summary

The major responsibility of the Pharmacy Technician is to support the Pharmacist in the prescription fulfillment process by:

  • Entering/maintaining patient profiles in the pharmacy information system (QS1)
  • Entering new prescription information into the pharmacy information system for pharmacist verification
  • Processing prescription refill requests
  • Answering incoming phone calls
  • Dealing directly with nursing homes, assisted living facilities, and group homes throughout Maine
  • Filling prescriptions for pharmacist verification
  • Assisting in maintaining pharmaceutical inventory
  • Ordering medications, stock drug shelves, clean drug bay shelving, remove expiring medications from stock
  • Maintaining accurate and up-to-date prescription files
  • Maintaining delivery receipts

Qualifications

  • High School Diploma or equivalent with willingness to attend continuing education related to the position
  • State of Maine Pharmacy Technician Registration (can be done after hire)
  • Pharmacy Technician Certification (to be completed within one year of hire)
  • Proficient general office skills (typing, computer, fax, filing, and multiple phone lines)
  • Excellent communication and customer service skills
  • Ability to multitask in a stressful environment
  • Good problem-solving skills and ability to focus with great attention to detail
  • Ability to use and understand verbal and written communication to interact with customers and coworkers
  • Ability to use general math skills to perform basic calculations
  • Insurance billing knowledge preferred
  • One to three years of related experience and/or training; or equivalent combination of education and experience in pharmacy, retail, medical, or customer service setting preferred

Physical Requirements

  • The position requires standing 100% of the time and occasional walking of short distances
  • Bending the wrists and use of the hands to grasp or pinch, handle or feel objects, and using keyboard and computer equipment is required 100% of the time
  • Body movements of turning the head and torso, bending, reaching, lifting, moving, and carrying objects is required at least 50% of the time
  • Bending at the knees and waist and lifting weight of 20 lbs. or more is required at least 50% of the time

Company Overview

Bedard Pharmacy & Medical Supplies is a family-run, community business with three major divisions: Bedard Pharmacy, Bedard Medical Equipment & Supplies, and Bedard Senior Care Pharmacy.  All three divisions share a commitment to providing quality health care solutions.

If you're looking for an excellent career opportunity, consider joining the Bedard family.  We provide a great work environment, competitive salaries, and exceptional benefits.

Compensation & Benefits

  • Competitive Pay
  • Health Insurance
  • Dental Insurance
  • Life Insurance
  • Short-term & Long-term Disability Insurance
  • Critical Illness & Accident Insurance
  • Pet Insurance
  • 401(k) with Company Match
  • 16 Days of Paid Time Off (PTO)
  • 6 Paid Holidays
  • Free On-site Gym Membership

Bedard Pharmacy & Medical Supplies is an Equal Opportunity Employer